Terms and Conditions

All services are booked by Eshet Incoming. Eshet Incoming is one of Israel's leading Tour Operators in Israel, operating since 1987.

Legal Name: Eshet Incoming 550203657

Important Notice:

Rates are valid ONLY for tourists holding a foreign passport, and NOT FOR Israeli citizens.
According to the new regulations the determination of a tourist has been changed: A "Tourist", is a person who entered Israel on a foreign passport and his/her passport was stamped with Visa class B1, B2 or B3. All other persons entering Israel including those with dual citizenship, one of which is Israeli, are subject to 17% V.A.T (No V.A.T in Eilat).
Please note that your passport must be valid for at least 6 months.

Best Price Guarantee:

In the unlikely event that you find a lower rate than the one found on BookingIsrael.com or on another International website within 24 hours of booking with BookingIsrael.com, we will credit or refund to you the difference. This Best Price Guarantee is subject to the terms and conditions listed below.
You must contact us at sales@bookingisrael.com within 24 hours after your purchase with Booking Israel. to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
Must be "Apples to Apples" Comparison. The Best Price Guarantee is available only for exact itinerary matches and on the same dates.
Comparison Rates Must Be Available to the General Public Online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.
Verification of Claims. All requests, including receipts, are subject to verification by Booking Israel. Booking Israel will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Booking Israel personnel. Nor will Booking Israel verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Booking Israel reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee.

Hotel Ratings:

Israel does not have an official stars ratings for hotels, so the star ratings in this site are self-assigned.
Stars ratings are determined by our experts who specialize in the Israeli tourism market.

Reservations and Vouchers:

Once your reservation is completed, you will receive an order confirmation by email. Questions and requests for changes should be made through the contact us form.
We will charge your credit card and the supplier will receive a voucher from us covering the reservation.
All special requests e.g. bed type, non-smoking room, connecting, etc. cannot be guaranteed and will be confirmed only by the hotel upon arrival, based on availability.
Please note your name and details may not be registered with the hotel until 7-14 days prior to arrival.

Hotels check in / checkout times:

Check in: 14:00 (2:00 P.M.).
Check out: 12:00 (Noon).
Check in on Saturdays and Holidays - 2 hours after sunset.

Other Services:
We will be happy to be at your disposal for any additional requests such as, Group tours, Private tours, Bar/Bat Mitzvah, and any family events. Please use the contact us form to query about these services.

Liability & responsibility:

Since there are no official hotel ratings in Israel, please note that the hotel categories are for indication only.
Tour itineraries may be subject to change at the discretion of the Tour Operator. The Tour Operator acts only as an agent for companies, owners or contractors providing transportation, hotel accommodations or any other services and are not in any way liable for injury, loss, damage, delay or accident.

Payment

Your credit card will be charged in full upon confirmation of services.

Cancellation policy

Hotels

Regular Season:.
1.Services can be cancelled with no penalties up to 3 full working days (Sunday to Thursday) prior to expected start of services.
2. Cancellations made within 3 working days of check-in are subject to a penalty equal to 1 nights stay.
3. No refunds for no show and unused services.

High Season: ( August, Jewish holidays and Christmas/New Year)
1. Services can be cancelled with no penalties up to 30 days prior to expected start of services.
2. Cancellations made within 30 days of check-in are subject to a penalty equal to 4 nights stay fee.
3. No refunds for no show and unused services.

Special Rooms with Special Conditions:
Advanced Purchase - Full pre-payment, no cancellation, no changes, no refunds - Rate valid up to 10 days prior to arrival.

Non Refundable - Full pre-payment, no cancellation, no changes, no refunds - Rate valid up to 1 day prior to arrival.

Tours

Regular Season:

1. Services can be cancelled with no penalties up to 7 full working days (Sunday to Thursday) prior to expected start of services.
2. Cancellations made 7 working days prior to arrival are subject to a penalty equal to 50% of the full amount.
3.Cancellations made 3 working days prior to arrival are subject to full cancellation fees.
4. No refunds for no show and unused services.

High Season: ( August, Jewish holidays and Christmas/New Year)
1. Services can be cancelled with no penalties up to 30 days prior to expected start of services.
2. Cancellations made within 30 days of expected start of services are subject to a penalty equal to 50% of the full amount.
3. Cancellations made within 7 full working days (Sunday to Thursday) prior to expected start of services are subject to full cancellation fees.
4. No refunds for no-show and unused services.